Privacy Policy

The confidentiality and security of our customers' personal data are top priorities for FBC Travels. Users that use our website, mobile site, mobile app, or physical channels including call centres and offices (collectively referred to as "Sales Channels") to inquire about or plan to buy our goods or services are covered by this privacy statement.

You accept the terms stated in this privacy policy by visiting or using our website and other sales channels. Please do not use our sales channels if you disagree. Third-party websites that are linked to our site are not covered by this policy since they can have separate privacy policies. We advise users who connect with external websites to consult their privacy policies.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, mailing address, and payment information when you make a booking or contact us.

Travel Information: Details related to your travel preferences, itinerary, and special requests.

Usage Data: Information about how you use our website, including IP addresses, browser types, pages visited, and referral sources.

2. How We Use Your Information

We use your information for the following purposes:

• To process and manage your bookings.
• To communicate with you regarding your travel arrangements.
• To personalize your experience and improve our services.
• To send you promotional offers and updates (with your consent).
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that assist us in operating our business (e.g., airlines, hotels, car rental services) may have access to your information.

Legal Authorities: We may disclose your information to comply with the law, respond to subpoenas, or protect our rights.

4. Your Rights

 You have the right to:

• Access the personal information we hold about you.
• Request corrections to your information if it is inaccurate.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data, subject to legal obligations.

5. Opting Out of Marketing Emails

You can choose to stop receiving our marketing emails at any time by following the instructions in each message or by reaching out to us through the “Contact Us” section below. You may also manage push notifications by adjusting the settings on your mobile device.

We will work to process your request as promptly as possible. However, please be aware that even if you opt out of marketing emails, we may still need to send you critical administrative or transactional communications that are not subject to opt-out.

6. Accessing, Correcting, or Deleting Your Personal Information

If you wish to access, correct, or delete any personal information that you have shared with us, we invite you to submit your request through the following methods:

Email Communication: You can reach us via email at [email protected]. Make sure to include details about your request in the email, and we will send you instructions to follow in our response.

Phone Communication: Alternatively, you can reach us via phone at +1-800-829-2419

To ensure the security of your personal data, please note the following: 

We will only process requests that originate from the specific email address you use to contact us. This is to protect your privacy and safeguard your information.

In some cases, we may need to verify your identity before fulfilling your request. This could involve providing additional information or documentation. Please note that certain information may need to be retained for recordkeeping or to finalize any transactions started before your request. Some residual information may remain in our databases and other records and may not be fully removed.

Your privacy is important to us, and we are here to help you manage your Personal Information effectively.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a new effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].